Officials open investigation into major utility for failing to deliver crucial services: 'We take [this] very seriously'

The United Kingdom's largest water supplier has failed to make hundreds of environmental improvements and is now facing substantial fines.

The company, Thames Water, is tied to polluting domestic waterways while prioritizing profit over the planet. 

What's happening?

As Reuters reported, the British water regulator, Ofwat, is investigating claims against Thames Water.

Thames Water committed to 812 environmental improvement projects between 2020 and 2025 but will not deliver more than 100 of them as planned. Ofwat is opening a case against Thames Water and could impose millions of pounds in fines if it is found at fault for failing to meet its obligations.

"Customers have paid for Thames Water to carry out these essential environmental schemes," Ofwat senior director Lynn Parker told Reuters. "We take any indication that water companies are not meeting their legal obligations very seriously."

However, Thames Water is already £18 billion (around $23.3 billion) in debt and risks running out of money to pay for anything soon. There have been previous enforcement cases against Thames Water and previous proposed fines. The company is one of the many blamed for Britain's failing water sector. 

Why are water improvements important?

Improving water infrastructure is crucial for public health and environmental protection. Access to clean water is also necessary for economic development, disease prevention, and sustainable ecosystems.

Environmental improvements to water systems can also help communities be more resilient to extreme weather events, such as droughts and wildfires. Now is a critical time for water system improvements because of our changing climate and its impact on the agricultural industry, which is impacted by a growing need to conserve natural resources. 

What's being done about water quality?

Fortunately, water regulatory organizations like Ofwat are holding companies accountable for their polluting activities and breaches of environmental obligations. Ofwat will publish its findings after it completes an investigation into Thames Water.

Meanwhile, technological advancements are also giving communities hope for clean, safe water.

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For example, researchers are finding ways to remove bacteria from drinking water and are using 3D printing to aid water treatment plants. One innovative company is also making clean water from moisture in the air.

As an individual, you can ensure your water is safe by getting your home water tested for PFAS, otherwise known as "forever chemicals," and lead. Contact your water utility company to ask for a report detailing the quality of your local water supply.

You can also invest in a water filter to remove contaminants linked to human health issues. These are practical and actionable steps you can take to protect yourself and your family despite utility companies' actions or negligence.

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