A homeowner turned to the internet for help after discovering their newly-purchased home came with leased solar panels managed by a company whose customer service shut down during the ownership transfer process — leaving them unsure of where to turn.  

The frustrated buyer posted to Reddit's r/solar forum about their experience with Sunnova, explaining they submitted all required documentation to the new company owners but received zero response when trying to transfer the system into their name. 

"The case agent doesn't even pick up my phone and customer care takes hours to get to a real person only for them to tell me they don't know anything yet," they explained. "Another agent says 48 hours until they receive case details from Sunnova and it's been 3 days already."

"I'm having the same issue," said one person in the comments. "Trying to sell my house. Can't get any information. May get an attorney involved." 

While it's true that solar panels typically increase a home's value and reduce energy costs, leased systems can create complications if companies fail to provide adequate support and service. 

Choosing a reliable solar provider is always your best defense against unforeseen issues, and The Cool Down's Solar Explorer can help you understand your options and connect you with providers that prioritize customer service and satisfaction. 

Going solar can save you money on monthly utility bills and protect your home against rising energy rates — especially when you work with companies that actually answer the phone. 

For example, Palmetto's LightReach solar leasing program can slash your utility rate by up to 20% with zero money down. 

But if buying panels is of more interest to you, the Solar Explorer can connect you with providers that can guide you through the process, saving up to $10,000 in the process. 

EnergySage is another premier option that provides transparent information, allowing you to evaluate multiple installers side by side. 

What's the biggest factor preventing you from investing in solar power? The cost 🫰 Roof orientation or integrity 🏠 I don't own a home 🤷 I already have solar panels 😎 Click your choice to see results and speak your mind.

As for the Reddit post, the original poster quickly found out they weren't alone in their customer service struggle. 

"We're having the same issues, can't even pay our bill," wrote another homeowner in the comments. 

"I always end up talking to billing after waiting an hour and they keep telling me to email," another poster noted. "I have no response. I don't want to receive a bill for 3+ months of payments. It's absolutely ridiculous." 

Homeowners can multiply their savings by upgrading their heating and cooling systems with The Cool Down's HVAC Explorer, which can match you with systems that complement your solar setup and drive your energy costs down while keeping your home comfortable year-round. 

Be sure to check out the Palmetto Home app as well, which can unlock $5,000 in rewards for your home when you make upgrades.

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