New York City residents who were affected by power outages may be eligible for reimbursement.
Here's what to know
Con Edison is offering to cover costs for spoiled food and lost perishable merchandise on top of eligible prescription medication losses for individuals, families, and businesses who were out of power for more than 12 hours in a 24-hour period.
As Documented reported, the cap for homeowners or renters with food spoilage is $655. Businesses may be eligible for much more, as commercial claims for spoiled perishable goods can total up to $12,900 if the customer provides both an itemized list and proof of loss.
This is particularly important for those living or operating businesses in Queens neighborhoods prone to power outages, including Jamaica, Flushing, Richmond Hill, and Staten Island. Customers have 30 days from the outage to file and must include their contact information, home address, account number, outage date, and itemized list of losses. People who are not billed directly by Con Edison may need to ask a landlord or property owner for their account number.
Customers can file online or download a form and send it by mail or email. Con Edison can be reached at (800) 752-6633 at any time. If denied, customers can submit the claim again or call the Claim Department at (212) 460-3221. If the dispute remains unresolved, there is an option to file a complaint with the New York State Department of Public Service.
Not every loss is covered. Documented noted that Con Edison says claims related to outages caused by weather are ineligible. "Losses from damage to motors, equipment, or appliances are also not reimbursable," it added.
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Why is this important?
As heat waves drive up energy demands, New York City's power grid has been under significant strain. Beyond the frustration of being unable to access a critical service that's been paid for, it can also be a financial burden.
When power is lost, families may have to toss refrigerated groceries or replace spoiled prescriptions, while small businesses can lose perishable stock they were counting on selling. It can also cut off cooling, lighting, and elevator access and pose health risks for those who depend on electricity-dependent medical equipment.
What can I do?
Spread the word to friends and family about filing for reimbursement. Keep in mind that food can last up to four hours if a refrigerator is not opened and up to 48 hours in a full freezer or 24 hours in one that's half-full.
For residents who experience outages, it's important to be prepared. Keep batteries, flashlights, water, and canned food on hand. In winter, make sure sleeping bags, extra clothes, and blankets are at the ready.
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