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Homeowner shares real-world appliance review after upgrading to heat pump HVAC: 'What went right, what didn't, and what I learned'

"We're in the same boat and couldn't be happier!"

One homeowner shared their experience after upgrading to a heat pump HVAC to save money on bills.

Photo Credit: iStock

New England winters can get expensive, so one homeowner decided to upgrade to a heat pump HVAC system to lower heating costs. 

They posted about their experience with the technology in the r/heatpumps subreddit. "What went right, what didn't, and what I learned," they said before giving a detailed summary of the installation process.

They decided to go with a ducted three-ton Jetson heat pump to replace a propane system in their 3,300-square-foot, two-story Massachusetts home. It was attractive because it was about 30% lower than other quotes, but unfortunately, the install didn't go as smoothly as they'd hoped. 

They mentioned leaky penetrations from the prior system, mishandled duct modifications, airflow issues, weird banging sounds, and an early defrost cycle as the main problems. 


The good news is that the company came back three times to address the problems, including improved sealing, duct reinforcement to fix noise, and even a software update. With all that fine-tuning, the heat pump finally delivered, keeping the house at a cozy 71 degrees Fahrenheit even while overnight lows dipped into the single digits. 

Even if a heat pump installation takes a few tries to get right, it's worth it for the long term energy savings and protection against rising electricity prices. If you're interested in upgrading, TCD's partner, Mitsubishi, can help you understand your options and cut your energy bills with a new, efficient system.

Smart upgrades that slash monthly bills

These resources can give you a jumpstart toward a more affordable, high-performing HVAC system.

• Mitsubishi can help you find efficient heating and cooling solutions for your home and connect you with trusted installers 
• Not ready to spend up front? Palmetto's $0-down HVAC leasing program can lower your energy costs by up to 50% 
TCD's HVAC Explorer makes it easy to access exclusive offers from preferred partners 

FROM OUR PARTNER

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The Merino Mono is a heating and cooling system designed for the rooms traditional HVAC can't reach. The streamlined design eliminates clunky outdoor units, installs in under an hour, and plugs into a standard 120V outlet — no expensive electrical upgrades required.

And while a traditional “mini-split” system can get pricey fast, the Merino Mono comes with a flat-rate price — with hardware and professional installation included.

Palmetto's HVAC leases start from as low as $99 per month and include 12 years of free maintenance, making it easy to stay warm for less. The free Palmetto Home app can help you unlock up to $5,000 in savings for home improvements by completing simple challenges, such as reducing your home energy use. 

For additional savings, homeowners can pair energy-efficient heat pumps with solar panels. EnergySage provides free tools that let users compare competitive quotes from reliable contractors and save up to $10,000 on installations.

"Thank you for sharing, I also live in Mass and was thinking of making the switch from oil furnace/HVAC to a heat pump," one user said. "Very helpful."

"Very cool," another shared. "Muni utilities are perfect for heat pumps....we're in the same boat and couldn't be happier!"

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