A U.K. solar owner says a routine add-on turned into a major headache after an installer allegedly drilled bird mesh directly into rooftop panels, allegedly invalidating the warranty and leaving the homeowner scrambling for proof.
Here's what to know
In a post on r/SolarUK, the Reddit user said that their installer also previously installed a battery and inverter that didn't work with each other.
Written communication from the operator, Aiko, allegedly warned that the holes could cause future issues and that support would no longer be available because the warranty had been invalidated.
To move forward with a refund, the original poster said they now need written confirmation from an independent, qualified installer stating that drilling into panels is improper and voids the warranty.
"You should probably go to the warranty provider (branding on the panels) for your written information," one commenter advised.
Another commenter wrote, "I can't imagine the frustration."
The OP later identified the installer as SolarTherm and said the company was "not taking any accountability for their actions."
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More background
Even smaller extras such as bird-proofing can create expensive problems if they are attached in ways manufacturers do not permit.
Rooftop solar systems are designed to lower utility bills for years, and warranties are a major part of that value. If a warranty is voided, homeowners could be left paying out of pocket for future repairs or panel replacements instead of benefiting from the long-term savings they expected.
Before work begins, ask for written details about how accessories will be attached and whether the inverter, battery, and panels are compatible. In this case, the poster also described the mounting kit as being "assembled from scraps."
What can be done?
Before signing off on a project, it helps to confirm that every component is compatible, request the manufacturer's warranty terms, and ask the installer to explain any roof or panel penetrations in writing.
More From EnergySage
💡Go deep on the latest news and trends shaping the residential solar landscape
Adding battery storage to a solar setup is one of the best ways to protect your home during outages, save money on energy, and go off grid. Homeowners can explore EnergySage for information about home battery storage options, including competitive installation estimates.
Tools that make pricing and vetting easier can also reduce the odds of a costly mistake. With EnergySage's help, the average person can save up to $10,000 on solar purchases and installations, and EnergySage's solar map shows the average cost of a home solar panel system on a state-by-state level, as well as details on solar panel incentives for each state.
Where can I learn more?
Here are a few more stories about the kinds of solar headaches homeowners can run into when installation, equipment, or oversight goes wrong.
• A homeowner sought replacements after footprints on all 12 panels marred a new installation.
• Homeowners pushed back after a roofer's questionable advice on solar panels sparked debate.
• Scientists found temperature swings can trigger failure in next-gen perovskite solar cells.
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