Police in Pennsylvania are warning residents and business owners about scam calls from people claiming to be connected to the municipal electric utility.
The scammers reportedly use supposed issues with electric meters or account balances to trick people into handing over sensitive personal information, WHP reported.
Here's what to know
The scam calls have been targeting residents and business owners in Dauphin County, Pennsylvania. Police sought to remind residents that the utility does not accept electric payments by phone, and borough staff will not tell customers to use gift cards, cryptocurrency, or mobile cash apps to pay their bills, per WHP.
In a familiar scheme, police warned that a caller may claim there is a service problem, an unpaid bill, or an issue with a meter, then insist on immediate payment.
To avoid being scammed, police advised using only utility-authorized payment methods. For online payments, the only option is the Middletown Municipal Online Services Portal. In-person payments can be made at Borough Hall during open hours or via the 24/7 secure drop box behind Borough Hall.
What can be done?
While the specific details of the Dauphin County utility scam are unique, the overall structure fits a common pattern. Scammers often try to create a sense of urgency that makes their victims anxious and therefore more likely to commit errors in judgment.
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If a caller starts asking about a meter or balance, police said customers should withhold their account number and any personal or financial details. After hanging up on the unknown callers, customers can then contact the borough office directly to confirm the status of their account.
According to WHP, customers can verify that information by calling 717-902-0706 during borough office hours, 8:30 a.m. to 4:30 p.m. Monday through Friday, or by emailing UtilityBill@MiddletownBorough.com.
Police said people who believe they sent money or were otherwise taken in by one of these calls should file a report with the Middletown Police Department.
Where can I learn more?
Scams and confusion around utility bills are turning up elsewhere, too. These stories look at fake utility offers, a Pennsylvania impersonation scheme, and broader questions about electric bills.
• In Florida, AI scam calls dangle fake rebates and free AC units.
• In Pennsylvania, a fake Comcast call left one customer without a new iPhone and $1,200.
• Pennsylvanian regulators want utilities to prove they're fixing electricity losses on the grid.
• A homeowner's increased utility bills sparked suspicions and a sharp debate over blame.
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