Lower-income households in Massachusetts gained another option this week to help manage their energy bills as National Grid expands its income-based discount program.
Here's what to know
On Nov. 1, eligibility for the utility's Tiered Discount Rate Program extended to residential customers in Massachusetts with either electric or gas service. The program provides six income-based discount tiers for electricity and gas service, National Grid said in a release reported by ROCK 92.9.
More background
According to National Grid's release, residential customers seeking bill assistance can sign up using their National Grid My Account login. They can also visit NGrid.com/HereForYou or call 800-233-5325 for more details.
For anyone seeking in-person support, National Grid plans assistance events for customers in nine Massachusetts counties. Customers can get help managing their bills and learn about energy assistance options at these events.
The company also offers a 12-month Budget Plan information guide as part of its bill management resources. Customers can use the assistance channels above to learn more about the options outlined in the announcement.
A virtual Fall Customer Bill Assistance webinar is scheduled for Nov. 30, providing another opportunity to explore available support alongside the Budget Plan guide and face-to-face events, according to National Grid's release. Those interested in attending can register online.
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Where can I learn more?
Other states also offer utility discounts and help signing up for assistance.
• New York aims to help 2.5 million households get utility discounts up to $500.
• Western New York utility customers can get bill-credit help at in-person events before winter.
• Illinois utility assistance opened on Oct. 1, offering bill relief and furnace repairs.
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