One rooftop solar installer's plan to work without scaffolding has left a UK homeowner reconsidering the project.
And since the resident paid a 50% deposit, the installer has been "incredibly unresponsive," leading them to ask Reddit's r/SolarUK forum for advice.
Here's what to know
In the Reddit thread, the original poster explained that a family friend's recommendation led them to the installer for their 15-panel system facing east and west.
OP wrote, "When I asked about scaffolding, he said he didn't need any. … I'm now worried that if he is cutting corners on safety, what else is he cutting corners on?"
The poster then added, "Please can anyone put my mind at ease or let me know what I can do? I'm concerned it's too late to back out now, as he has likely begun ordering hardware in preparation for the works."
Commenters overwhelmingly urged the OP to back out. One wrote, "He can return hardware. I'd be backing out pronto. 50% deposit is hefty too. Most companies ask for 10%."
Another commenter with a similar point explained that "if it is an MCS accredited company, they are not allowed to charge more than a 25% deposit. Any installer fitting panels and not using scaffold either has little or no experience. This could end up costing you thousands in the long run if they cause leaks etc. with a bad install."
One user added, "I would be more worried you got scammed than backing out. 100% back out of the install and get a real installer to do this work."
Crushed by your bills? See instant solar savings from vetted installers in just a few clicks With energy prices through the roof, there's never been a better time to go solar — and EasyHome can help you find the best prices from the best installers in your area. EasyHome takes the guesswork and headaches out of energy upgrades by showing you estimated savings from a network of vetted local partners. To get started, just enter your ZIP and share a few details about your home — seeing your estimate is really that easy. |
For households weighing electricity savings against installation costs, $0-upfront solar leases may save hundreds of dollars per month, depending on the home and agreement. EasyHome's free explorer tool lets users estimate potential savings and find vetted local installers, a relevant starting point when confidence in your contractor is a sticking point.
What can be done?
Several commenters urged the homeowner to seek a refund of the deposit and find another installer. Others recommended reviewing the contract and payment method before deciding how to proceed.
For homeowners comparing installers or solar panel systems, EasyHome can clarify your options. EasyHome also offers battery-storage exploration options, so you can consider storage needs alongside your installer decision. Pairing solar with an appropriately configured battery can help manage electricity costs and provide backup power during outages, giving buyers additional capabilities to discuss before committing.
Where can I learn more?
Other homeowners have reported problems with solar installers' communication, workmanship, and warranty coverage.
• Another UK solar buyer chose a pricier installer for support, then struggled to get responses.
• One UK homeowner says a 13-panel installation left scratches and crooked rows, prompting talk of restarting.
• A UK homeowner's installation stalled over battery WiFi problems, a scratched panel, and missing bird protection.
Get TCD's free newsletters for easy tips, smart advice, and a chance to earn $5,000 toward home upgrades. To see more stories like this one, change your Google preferences here.
