One Uber Eats customer says they were accidentally tricked into subscribing to Uber One and only discovered it after getting a free order delivery.
The shopper then shared their story with Reddit's r/MildlyInfuriating community.
Here's what to know
In the Reddit thread, the original poster wrote that after "proceeding to checkout, I clicked the place order button. First, I was met with an order confirmation screen, to which I confirmed the order was correct. Then, a second screen appeared offering me a free month of Uber One."
OP added, "Without even thinking, I clicked the popup… assuming it was some variation of a confirmation that my order was placed. I backed out of it, so I didn't see any pop-ups confirming that I had subscribed. It wasn't until afterwards that I realized I wasn't charged for delivery on my order that I noticed something was fishy."
The OP noted that if they hadn't spotted the free delivery at that moment, it could have been months of being charged before they stopped the subscription. They added, "And to unsubscribe, I had to dig through menus, and confirm multiple times that I wanted to unsub, something which I normally wouldn't care too much about, except for the fact that they make it so easy to join the subscription, someone can do it on accident."
The poster concluded, "But for literally one click of a button to be all it takes to sign me up, it just doesn't sit right with me."
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Commenters quickly hopped into the thread to share in the OP's frustration and provide their own stories. One wrote, "They are counting on you being hungry and perhaps stressed out and just clicking through and signing up by accident."
Another user shared a similar experience, adding, "Happened to me once and didn't find out until I got charged. But I also didn't notice for like 2 months. I got my money back through Chase so there's that."
A third commenter remarked, "All the companies are basically trying to trick consumers legally with a 'ha-gotcha' moment."
Where can I learn more?
Customers have raised countless concerns about hidden payments, promised benefits, and flawed cancellation options.
• Amazon allegedly hid slower deliveries while charging D.C. Prime members full subscription prices.
• Xfinity customer says a supposedly free watch carried $10 monthly charges for 36 months.
• Netflix prompts users to pause during cancellation, raising concerns about billing restarting.
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