Colorado homeowners say they signed over insurance money for replacement roofs after hailstorms, only to spend months waiting with no work ever started.
The dispute has drawn a public warning from the Better Business Bureau. The agency has handed RoofCo & Solar LLC an "F" rating, citing repeated complaints over unfinished jobs, delayed refunds, and poor communication.
Here's what to know
The Better Business Bureau said the company started drawing more complaints in 2025, with those concerns intensifying and ultimately prompting a formal investigation and alert, according to Denver7. In its online alert, the BBB pointed to issues involving refunds, project delays, completion of contracted work, and communication after money had already been paid.
Northglenn homeowner Angel Eder and Westminster homeowner Scott Mayhew each told Denver7 that they were approached after hailstorms and encouraged to use the company for insurance-funded roof replacements. Documents Eder shared with Denver7 show that in 2025 she endorsed a $5,693.88 insurance check to the company. Mayhew's check topped $9,100, he said.
Each said the result was the same: months passed and the old roofs were still in place.
"They never showed up," Eder said. "They never answered my calls. They never made an appointment."
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Better Business Bureau spokesperson Cameron Nakashima said the complaints pointed to a pattern rather than a handful of isolated disputes.
"People were telling us that they were seeing refund delays. There's these long project delays with uncompleted work," he said.
More background
Aggressive post-storm sales tactics can leave homeowners without repairs and without easy access to the insurance money meant to cover them.
Both homeowners said the sales pitch came in the wake of storm damage. Eder said she was approached in her front yard by two men asking about hail damage, while Mayhew recalled being contacted by "a couple of dudes" who "sound like good country boys."
Denver7 reported that it went through signed contracts, insurance paperwork, email threads, and text exchanges connected to both complaints. In one text Mayhew provided, a company representative wrote, "It looks like we can get a new roof and not pay anything out of pocket." Mayhew said the company later followed up with a demand for $5,000 more before starting the job.
The Better Business Bureau said the company never answered its repeated requests for information and raised questions about parts of its advertising. Homeowners dealing with severe-weather damage also face insurance deadlines, deductibles, and urgent repair needs.
The company disputed the allegations. Nick Pope, the company's director of operations, told Denver7 by phone that both cases, in his view, came down to insurance disputes, contract issues, and delays he blamed on the customers.
What can be done?
The Better Business Bureau's response so far includes a public alert and a formal investigation into the company. Nakashima said homeowners can protect themselves by looking into a contractor's license and complaint record before signing anything, and by staying wary of handing over insurance money or large payments before any work begins.
For Mayhew, the dispute eventually became about getting the insurance money returned instead of getting a roof installed. As Denver7 reported, he said he asked the company to send it back: "Why don't you guys just send the check back? I'll give it back to the insurance company, and we'll just call it even," he recalled saying. "He's like, 'Oh, we can't do that.'"
Pope said the company denies wrongdoing and maintains that it is ready to complete Eder's roof. He also said any refund the company might consider could come with a 35% cancellation fee written into the contracts.
Nakashima's message was direct: "Hopefully by the time it comes to the money discussion, you've already done a lot of research on this company. Just be very cautious about that."
As Eder put it, "I wish I'd never let those guys in my house."
Where can I learn more?
Colorado isn't the only place homeowners have run into fights over storm repairs and insurance payouts.
• In Florida, regulators fined home insurance companies over disaster claim handling violations.
• In California, wildfire survivors said their coverage was little more than an illusion.
• Across California, homeowners say insurers dropped coverage following devastating fires when protection mattered most.
• In a hurricane-prone community, homeowners got revenge on their HOA over a tougher roof.
• After a roofer's warning, solar panels sparked debate among homeowners weighing repairs.
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